Support
Something broken, something confusing, or something missing — all three are worth writing in about.
Get in touch
Email support@myownwords.app. A real person reads it. Please say which iPhone you have and which version of iOS, if you can find it — Settings, then General, then About.
Please do not paste the contents of an entry into an email. We do not need it in order to help, and email is not a private channel. Describing what the app did wrong is enough.
Things worth knowing first
I have forgotten my PIN
Get it wrong twice and the app offers to let you in with your phone passcode instead. Nothing you have written is lost because of a forgotten PIN.
Nothing was written up
The write-up needs a connection. Your entry is saved either way, with everything you said — you can ask for the write-up again later. If it keeps failing on a good connection, please write in.
Will my notes survive a new phone?
They are included in an encrypted iPhone backup, and restore with it. They are not stored on our servers, so if you have no backup and lose the phone, the entries are gone. That is the trade for nobody else holding a copy.
How do I delete everything?
Delete the app. That removes the entries, the attachments and the PIN together. There is no account left behind anywhere.
Privacy
What leaves your phone, and what does not, is set out on the privacy page.